We hope you love your RalphMalani Style purchase. If something isn’t quite right, we’re happy to help with an eligible return or exchange. Please review the guidelines below before sending any items back.
Return & Exchanges
RETURN & EXCHANGE ELIGIBILITY
To be eligible for a return or exchange, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, makeup, deodorant, perfume, smoke, or other odors
- In its original condition
- Returned with all original tags attached
Items that do not meet these requirements may be refused and returned to the customer.
HOW LONG DO I HAVE TO MAKE A RETURN OR EXCHANGE ITEM?
Return or exchange requests must be made within 14 days of delivery.
Items sent back outside of the approved return period may not be accepted.
If you have any questions: Contact us
HOW DO I START A RETURN OR EXCHANGE?
Before mailing your item back, please contact us with:
- Your order number
- Name associated with the order
- Item(s) you would like to return or exchange
- Reason for the return or exchange
- Requested replacement size or style, if applicable
We will provide instructions for completing your return.
Please do not send merchandise back without following the return instructions provided by us.
EXCHANGING ITEMS
Need a different size?
Eligible merchandise may be exchanged based on current inventory availability.
Because our collections may be produced in limited quantities, we cannot guarantee that your preferred size, color, or style will still be available when your return is received.
If your requested exchange is unavailable, we will provide the available options.
SHIPPING ITEMS TO US
Customers are responsible for return shipping costs unless the return is due to an error made by RalphMalani Style or an item was received damaged or defective.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service when returning merchandise. RalphMalani Style is not responsible for return packages that are lost or damaged while in transit.
WHAT IF THE ITEM I RECEIVED DAMAGED OR INCORRECT ITEMS?
Please inspect your order as soon as it arrives.
If you receive an incorrect, damaged, or defective item, contact us as soon as possible and include your order number and clear photos of the item.
Our team will review the issue and provide the appropriate next steps.
Items that have been worn, washed, altered, or damaged after delivery may not qualify as defective merchandise.
ONCE WE RECEIVE YOUR ITEMS
Once your return is received, it will be inspected to ensure it meets our return requirements.
REFUNDS: If approved, your refund will be issued to the original form of payment.
Please allow additional processing time for your bank or financial institution to post the refund to your account.
Original shipping charges are non-refundable.
EXCHANGES: We will contact you and will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
RETURNED OR REFUSED RETURNS
RalphMalani Style reserves the right to refuse returns that do not meet the requirements outlined in this policy.
This includes merchandise that appears worn, washed, altered, damaged, stained, scented, or missing its original tags.
Unauthorized returns may also be refused.